Privacy Policy

Privacy Policy
Last updated: 13 October 2025

1. Introduction
Welcome to Writes of Passage Coaching (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information. 
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.writesofpassagecoaching.com (“the Site”) or contact us directly.
By using our Site or submitting your information, you agree to this Privacy Policy.

2. Who We Are
Writes of Passage Coaching
12 Lower Pingle Road,
Ashbourne, Derbyshire DE6 1TE,
United Kingdom
Email: sibbyatwritesofpassage@outlook.com

We are the data controller responsible for your personal information under data protection law.

3. What Information We Collect
We collect and process the following personal data:

Information you provide directly:
- Contact or enquiry form: your full name, email address, phone number, business name, and any information you include in your message.
- Newsletter sign-up form: your name (optional) and email address, when you choose to subscribe to receive updates, news, or resources from us. 
You may unsubscribe from our newsletter at any time by clicking the “unsubscribe” link in our emails or contacting us directly at sibbyatwritesofpassage@outlook.com.

Payment information:
If you make a payment through our website using PayPal or Apple Pay, we may receive limited payment confirmation details (e.g. name, email, and transaction ID) from those providers. 
Your full financial information (such as card numbers) is not collected or stored by us — it is handled securely by the respective payment provider under their own privacy policies.

Automatically collected data:
When you visit our Site, we may automatically collect your IP address, browser type and version, device type and operating system, and pages visited. 
We use this data to improve our website performance and user experience.

4. How We Use Your Information
We use your personal data to:
- Respond to your enquiries or requests
- Communicate with you about our services
- Send newsletters or marketing communications (only if you’ve opted in)
- Process payments (via PayPal or Apple Pay)
- Improve our website and services
- Maintain business and accounting records
- Comply with legal obligations

We will never sell your personal data.

5. Legal Basis for Processing
We process your data under one or more of the following legal bases:
- Consent – when you voluntarily submit information through our contact or newsletter form
- Contract – when processing is necessary to provide or prepare our services to you
- Legal obligation – to comply with tax or record-keeping laws
- Legitimate interests – to improve our website and respond to general enquiries

You can withdraw your consent at any time by emailing us at sibbyatwritesofpassage@outlook.com or unsubscribing from newsletters.

6. How We Store and Protect Your Data
We use secure servers and industry-standard safeguards to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure. 
We retain personal data only for as long as necessary to:
- Respond to enquiries (typically up to 3 years)
- Maintain newsletter subscriptions until you unsubscribe
- Comply with legal and accounting obligations (up to 6 years for payment records)

After this period, data will be securely deleted or anonymised.

7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your experience and analyse website performance. 
You can adjust your browser settings to refuse cookies or notify you when a cookie is set. Please note that disabling cookies may limit certain site features.

8. Sharing of Information
We only share your data with trusted third parties when necessary to operate our business, such as:
- Payment processors (PayPal, Apple Pay)
- Email newsletter services (for managing newsletter subscriptions and mailouts)
- Website hosting and analytics providers
- Email and IT support providers

All third-party partners are required to comply with data protection laws and keep your information secure. 
We do not share your information for marketing purposes or sell it to third parties.

9. International Transfers
As we operate globally, your data may be transferred or stored outside your home country. 
When this occurs, we ensure appropriate safeguards (such as Standard Contractual Clauses under GDPR) are in place to protect your data.

10. Your Rights
Depending on your location, you have the following rights regarding your personal data:
- Access – Request a copy of your personal data
- Correction – Ask us to correct inaccuracies
- Deletion – Request deletion of your personal data (“right to be forgotten”)
- Restriction – Limit how we process your data
- Portability – Receive your data in a structured format
- Objection – Object to certain types of processing (such as direct marketing)
- Withdraw consent – Where processing is based on consent, you may withdraw at any time

To exercise any of these rights, please contact us at sibbyatwritesofpassage@outlook.com. We will respond within one month, as required by law.

11. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. 
If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

Writes of Passage Coaching
12 Lower Pingle Road,
Ashbourne, Derbyshire DE6 1TE
Email: sibbyatwritesofpassage@outlook.com